AMVital Return & Refund Policy | 30-Day Satisfaction Guarantee

AMVital Return & Refund Policy

Shop with confidence. 30-day satisfaction guarantee on all purchases. Not completely satisfied? Return it for a full refund—no questions asked, no restocking fees.

AMVital 30-day satisfaction guarantee and easy returns

📋 Quick Summary

AMVital offers a 30-day satisfaction guarantee on all products from delivery date. Return any item for full refund—even if partially used. No restocking fees. We provide free return shipping labels via email. Contact support@amvital.com to start a return. Ship products back in original packaging if possible. Refunds process within 5-7 business days of receiving your return and appear on your account within 1-2 billing cycles. Exchanges available for size, scent, or product preference. Questions? Email support@amvital.com—we respond within 24 hours.

🎬 Watch: How to Return AMVital Products (Step-by-Step)

See the complete returns process from start to finish. Learn how to request a return label, pack your products properly, ship your return, and track your refund. Plus, tips for exchanges and what to do if products arrive damaged.

At AMVital, we stand behind every product we sell. We know that finding the right skincare takes trial and error—what works for one person might not work for another, and that's perfectly normal. That's why we offer a straightforward 30-day satisfaction guarantee with no complicated conditions, no hidden fees, and absolutely no hassle. If you're not completely satisfied with your purchase for any reason, we'll make it right with a full refund or product exchange.

Unlike some skincare brands that only accept returns of unopened products, we understand you need to actually try turmeric skincare to know if it works for your skin. You can return products even if you've used them—partial bottles, opened soaps, half-used scrubs. We trust you to give our products a fair try, and if they don't meet your expectations, we don't want you stuck with products you won't use.

This policy covers all purchases from AMVital.com. For products purchased through marketplace partners (Amazon, Walmart, Etsy), please refer to their respective return policies—though we'll do our best to help resolve any issues if you contact us directly.

Last updated: November 9, 2025

Our 30-Day Satisfaction Guarantee

We want you to love your AMVital products. If you're not completely satisfied, you have 30 days from delivery to return any item for a full refund.

What's Covered

✅ Eligible for Full Refund

  • All products: Every item we sell is covered—soaps, serums, creams, scrubs, bundles, multi-packs
  • Used or unused: Return products even if you've opened them, tried them, or used half the bottle
  • Multiple items: Return one item from a bundle or multi-pack, or return the entire order
  • Sale items: Discounted and promotional items are fully returnable with no exceptions
  • Gifts: If you received an AMVital product as a gift, you can return it for store credit or exchange

No Questions Asked Policy

We mean it when we say "no questions asked." You don't need to:

  • Explain why you're returning the product
  • Provide proof that the product "doesn't work"
  • Document skin reactions or problems (though we appreciate this feedback for product improvement)
  • Fight for your refund or go through multiple approval levels

Simply contact us, ship it back, and receive your refund. We trust our customers, and we've built this policy around making returns as painless as possible.

💡 Why We Offer This Guarantee

Skincare is personal. What brightens one person's complexion might irritate another. pH levels, skin sensitivity, product preferences, and individual skin chemistry all vary. We'd rather accept returns from the small percentage of customers for whom our products don't work than create barriers that prevent people from trying turmeric skincare risk-free. Your satisfaction matters more than a few returned bottles.

Return Window & Important Dates

Understanding when your return window starts and ends helps you avoid missing the deadline.

30 Days from Delivery Date

📅 How We Calculate Your Return Window

Start date: The day your order is marked "Delivered" by the carrier (not order date or ship date)
End date: 30 calendar days later (not business days—includes weekends and holidays)
Postmark requirement: Your return must be shipped (postmarked) within the 30-day window—we'll accept returns that arrive a few days after the deadline as long as they were shipped on time

Example Timelines

Order Placed Delivered Return Deadline Notes
November 1 November 5 December 5 30 days from delivery, not order date
December 15 December 20 January 19 Includes holidays and weekends
October 28 November 1 December 1 Must ship return by December 1, can arrive later

Extended Holiday Returns

During the November-December holiday season, we extend return windows to accommodate gifts:

  • Orders placed November 1 - December 25: Can be returned through January 31 of the following year (regardless of delivery date)
  • Gift recipients: If you receive an AMVital gift during the holidays, you have until January 31 to return for store credit or exchange
  • Announcement: We'll post exact extended dates on our homepage each year starting November 1

How to Start a Return

Returning AMVital products is simple. Here's the complete step-by-step process.

Step 1: Contact Customer Service
Email support@amvital.com with "Return Request" in subject line. Include your order number (found in order confirmation email) and items you're returning. Response within 24 hours.

Step 2: Receive Return Label
We'll email you a prepaid return shipping label (USPS or UPS) within 1 business day. Print the label or show it on your phone at the post office/UPS store. No out-of-pocket shipping costs.

Step 3: Pack Your Return
Place items in original packaging if possible (not required). Seal products to prevent leaking. Use a sturdy box or padded envelope. Include a note with your order number (optional but helpful).

Step 4: Ship Your Return
Affix prepaid label to your package. Drop off at any USPS mailbox/post office or UPS location (depending on label type). Keep your receipt—it serves as proof of shipment with tracking number.

Step 5: Track Your Return
Use the tracking number from your receipt to monitor your return's journey. Most returns arrive within 5-10 days depending on your location. We'll email you when we receive your package.

Step 6: Receive Your Refund
Refunds process within 5-7 business days of receiving your return. You'll receive email confirmation when refund is issued. Allow 1-2 billing cycles for refund to appear on your account.

What If I Don't Have the Original Packaging?

No problem! Original packaging is preferred but not required. You can return products in:

  • Any sturdy cardboard box
  • Padded bubble mailers for smaller items
  • The box your order arrived in (just reuse it)
  • Any secure packaging that protects the products during shipping

Packing tips: Wrap bottles in paper towels or bubble wrap to prevent leaking if seals are broken. Tape caps securely. For soaps, place in a plastic bag before boxing. We just need products to arrive in good enough condition to process the return—don't stress about perfect packaging.

Shipping Costs & Return Labels

We provide free prepaid return shipping labels for all returns, making the process completely risk-free.

Free Return Shipping

✅ What's Included

  • Prepaid labels: We cover all return shipping costs—you pay nothing out of pocket
  • Tracking included: All return labels have tracking so you can monitor your package
  • USPS or UPS: We'll send the most convenient option based on your location
  • Multiple items: One label covers your entire return, even if returning multiple products
  • No hidden fees: The shipping cost is truly free—we don't deduct return shipping from your refund

International Returns

For international customers (rare, as we primarily ship within the US):

  • Contact support@amvital.com for return authorization and customs instructions
  • International return shipping costs are the customer's responsibility due to high international postage rates
  • We'll refund your product cost but cannot reimburse international return shipping
  • Use tracked, insured shipping and keep documentation—we're not responsible for lost international returns

Refunds & Payment Processing

Understanding how refunds work helps set proper expectations for when you'll see money back in your account.

Refund Processing Timeline

Days 1-10: Return in Transit
Your return package is traveling from you to our facility. Tracking shows progress. No action needed from you.

Days 10-12: We Receive & Inspect
Package arrives at our facility. We scan it in, verify products, and approve your refund. Email sent confirming receipt.

Days 12-17: Refund Processed
Refund is issued to your original payment method within 5-7 business days of receiving your return. Email confirmation sent with refund details.

Days 17-45: Refund Appears in Account
Your bank/credit card processes the refund. This takes 1-2 billing cycles (typically 5-14 business days but can be up to 30 days for some banks). Check with your bank if delayed beyond 30 days.

Refund Methods

Refunds are issued to your original payment method:

  • Credit cards: Refund appears as a credit on your statement within 1-2 billing cycles
  • Debit cards: Refund deposits into your bank account within 5-14 business days
  • PayPal: Refund appears in your PayPal account within 3-5 business days
  • Shop Pay: Refund processes through Shop Pay's system within 5-10 business days
  • Gift recipients: If order was a gift, we issue store credit or can refund the original purchaser with their permission

Partial Returns & Refunds

You can return individual items from multi-product orders:

  • Example: You ordered a 3-product bundle but only want to return 1 item—we'll refund the prorated amount for that item
  • Multi-packs: Returning 2 soaps from a 6-pack? We'll refund 2/6 of the bundle price
  • Discounts: If you received a bundle discount, the refund reflects the discounted price you actually paid
  • Free shipping threshold: If your return drops your order below $35 (our free shipping minimum), we may deduct $4.95 shipping from your refund

⚠️ What's Not Refundable

While we refund product costs, these items cannot be refunded once incurred: (1) Original shipping fees if you paid for expedited shipping (standard shipping is refunded), (2) Gift wrapping fees if applicable, (3) Discount codes already applied—you cannot reuse a one-time code after a return. However, loyalty points spent are restored to your account when you return items purchased with points.

Exchanges & Replacements

Sometimes you want a different product rather than a refund. Here's how exchanges work.

When to Request an Exchange

  • Wrong product received: We shipped the incorrect item—we'll send the right one immediately and provide a return label for the wrong item
  • Damaged in shipping: Product arrived broken or leaking—send photos and we'll ship a replacement without requiring a return
  • Defective product: Soap crumbles immediately, serum pump doesn't work, etc.—we'll replace defective items and investigate the quality issue
  • Preference change: You ordered Turmeric Soap but want to try Turmeric Kojic Acid Soap instead—we can arrange an exchange
  • Size adjustment: You want a different pack size (switching from 2-pack to 6-pack, for example)

Exchange Process

1. Contact Us
Email support@amvital.com with "Exchange Request" in subject line. Explain what you want to exchange and what you'd like instead.

2. We Ship Replacement
For our error (wrong item, damaged, defective), we ship your replacement immediately—no waiting for return. For preference changes, we send a return label first.

3. Return Original (If Required)
Use provided return label to send back original item. For damage/defects, we may not require a return at all—just photos.

4. Price Adjustments
If new product costs more, we'll invoice the difference. If new product costs less, we'll refund the difference. Equal value exchanges require no additional payment.

Damaged or Defective Products

✅ Immediate Resolution for Damage

What to do: Email support@amvital.com with "Damaged Product" in subject line within 48 hours of delivery. Include your order number and 2-3 clear photos showing damage (broken bottle, leaking seal, crushed box, etc.).

Our response: Replacement ships immediately—usually same business day. We'll send a return label for damaged items, but you don't need to wait to ship the return before receiving your replacement. No hassle, no delays, no questions asked. Your satisfaction comes first.

Special Situations

Marketplace Purchases (Amazon, Walmart, Etsy)

Products purchased through our marketplace partners follow their return policies, not AMVital's direct policy:

  • Amazon: 30-day return window through Amazon's return center. Follow Amazon's process—they handle returns for marketplace purchases
  • Walmart: 90-day return window (longer than ours!). Return through Walmart's system or in-store at locations that accept online returns
  • Etsy: Contact AMVital store directly through Etsy messaging. We honor the same 30-day guarantee but process through Etsy's platform

Still need help? If you experience issues with marketplace returns, contact us at support@amvital.com and we'll do our best to advocate for you with the marketplace partner, even though we can't directly process returns for non-AMVital.com purchases.

Subscription & Auto-Ship Orders

If you've subscribed for automatic recurring shipments:

  • First shipment: Fully returnable under our standard 30-day policy
  • Subsequent shipments: Each shipment has its own 30-day return window from delivery date
  • Cancellation: Cancel subscriptions anytime before your next scheduled shipment—no cancellation fees
  • Frequency changes: Adjust shipment frequency (monthly to every 60 days, for example) to reduce unwanted inventory rather than canceling

Bulk & Wholesale Orders

Large quantity orders (10+ units of same product):

  • Contact us before placing bulk orders if you have concerns about trying products first
  • We can provide samples for evaluation before committing to large orders
  • Bulk orders are returnable but may have modified terms—discuss with customer service before ordering
  • Business/wholesale accounts should refer to their specific wholesale agreement for return terms

🔬 Why Try-Before-Commit Matters with Turmeric Skincare

Individual skin chemistry varies: Turmeric's active compound curcumin interacts differently with each person's unique skin microbiome, pH level, and sensitivity threshold. What produces dramatic brightening for one person might cause temporary tinting for another. This natural variation is why we allow returns of used products—you need to actually try turmeric on your skin for 1-2 weeks to know if it works for you, not just look at the bottle.

Realistic trial periods matter: Most skincare companies only accept unopened returns because they know their products don't work fast enough to evaluate in a 30-day window. We're confident in turmeric's effectiveness, but we also know visible results typically appear around week 6-8 with consistent use. Our return policy acknowledges this reality—you might not see full results within 30 days, but you'll know if you like the texture, scent, and early effects well enough to continue.

Product selection learning curve: First-time turmeric users often need to try different formats (soap vs. serum vs. cream) or combinations (regular turmeric vs. turmeric + kojic acid) to find their ideal routine. Our generous return policy lets you experiment risk-free to discover which products your skin loves, rather than being stuck with products that don't match your needs. This trial-and-error process is essential for building effective natural skincare routines.

Frequently Asked Questions

Can I return products I've already used or opened?

Yes! Unlike many skincare brands, we accept returns of opened, partially used, or even mostly empty products. We understand you need to actually try turmeric skincare to know if it works for your skin. Return used soaps, half-empty serums, opened masks—anything within 30 days of delivery. Just make sure products are sealed enough to not leak during shipping (wrap caps with tape or place in plastic bags if needed).

Do I have to pay for return shipping?

No, we provide free prepaid return shipping labels via email. You pay nothing out of pocket to return products. Simply contact support@amvital.com with your order number, and we'll send a USPS or UPS prepaid label within 1 business day. Print it (or show on your phone at the post office) and drop off your package—that's it. The return shipping cost is free and is NOT deducted from your refund.

How long does it take to get my refund?

Total timeline from shipping your return to money in your account: 15-30 days typically. Here's the breakdown: 5-10 days for return to reach us via standard mail, 5-7 business days for us to process your refund after receiving your return, then 5-14 business days for your bank/credit card to post the refund (up to 30 days for some banks). You'll receive email confirmation when we receive your return and when we issue your refund. If you don't see the refund within 30 days of our confirmation email, contact your bank—the delay is on their end, not ours.

Can I exchange a product instead of returning for refund?

Absolutely! Email support@amvital.com with "Exchange Request" and tell us what you want instead. For example, exchanging Turmeric Soap for Turmeric Kojic Acid Soap, or switching pack sizes. If the new product costs the same or less, there's no additional charge (we'll refund differences). If the new product costs more, we'll invoice you for the price difference. Exchanges are faster than refund-then-reorder, especially if we ship your replacement before receiving your return.

What if I received a damaged or defective product?

Contact us immediately at support@amvital.com with "Damaged Product" in the subject line. Include 2-3 clear photos of the damage (broken bottle, leaking seal, crushed box). We'll ship a replacement immediately—typically same business day—without requiring you to return the damaged item first. For defective products (pump doesn't work, soap crumbles abnormally, unusual odor), we investigate quality issues and send replacements right away. You're never stuck waiting for slow back-and-forth when we made the error or shipping caused damage.

I bought products from Amazon/Walmart—can I return through AMVital?

Products purchased through marketplace partners (Amazon, Walmart, Etsy) must be returned through those platforms' return systems—they handle marketplace returns, not us. Amazon: Use Amazon's return center (30-day window). Walmart: Use Walmart's return process (90-day window). Etsy: Contact AMVital store through Etsy messaging. If you experience issues with marketplace returns, email us at support@amvital.com and we'll advocate for you with the partner, though we can't directly process returns for non-AMVital.com purchases.

Do you charge restocking fees?

No restocking fees ever. The full product price you paid is refunded when you return items. The only non-refundable costs are: (1) original expedited shipping fees if you chose faster shipping (standard shipping is refunded), and (2) gift wrapping fees if you paid for special packaging. But we never charge hidden "restocking fees" to process your return—that's just a way some companies discourage returns, and we don't operate that way. Your full product cost is always refunded, period.

The Bottom Line

AMVital's 30-day satisfaction guarantee makes shopping risk-free. Return any product—even if used or opened—for a full refund with no questions asked and no restocking fees. We provide free prepaid return shipping labels via email, so you pay nothing out of pocket to return products. Contact support@amvital.com to start a return, ship products back in any secure packaging, and receive your refund within 5-7 business days of us receiving your return (allow 1-2 billing cycles for refunds to appear on your account). Exchanges available if you'd prefer a different product. Damaged or defective items are replaced immediately with same-day shipping—no waiting for returns. We stand behind every product we sell because we're confident in turmeric skincare's effectiveness, and we want you to try it risk-free to discover if it's right for your skin. Questions? Email support@amvital.com—we respond within 24 hours on business days.

✨ Here's to your golden glow! ✨

Ready to Try Turmeric Skincare Risk-Free? ✨

Shop with confidence knowing you have 30 days to try our products. If you're not completely satisfied, return anything for a full refund—no hassle, no hidden fees, no questions asked. Your satisfaction is guaranteed.