AMVital Shipping Policy

At AMVital, we understand that fast, reliable shipping is essential to your skincare routine. You can't start seeing results until your products arrive, which is why we've optimized every step of our fulfillment process to get your turmeric skincare to you as quickly as possible. From the moment you click "Place Order" to the day your package arrives at your door, we maintain complete transparency and quality control to ensure your products reach you fresh, properly packaged, and ready to transform your skin.

This shipping policy explains everything you need to know about ordering from AMVital: where we ship, how long delivery takes, what shipping costs (hint: it's free over $35), how to track your order, and what to do if any issues arise. We've built our shipping process around one simple goal: getting effective turmeric skincare into your hands as quickly and reliably as possible.

Last updated: November 2025

Where We Ship

AMVital proudly ships turmeric skincare products throughout the United States, ensuring customers across the country have access to natural, effective brightening solutions.

Domestic Shipping Coverage

International Shipping

Currently, AMVital ships primarily within the United States to ensure the fastest delivery times and proper product handling. For international customers:

• Amazon Global: Some AMVital products may be available through Amazon's international shipping program. Check our Official Amazon Hub and select your country for availability.
• Custom quotes: Contact support@amvital.com with your shipping address for international shipping quotes and availability to specific countries.
• Coming soon: We're actively working to expand international shipping options and will announce new partnerships as they become available.

Processing & Handling Time

Your order begins its journey the moment you click "Place Order." Here's exactly what happens during the processing phase before your package ships.

Standard Processing Timeline

What Happens During Processing

Processing time is not idle time—it's when we ensure your order meets our quality standards:

1. Order verification: We confirm your order details, payment processing, and shipping address accuracy
2. Product selection: Your specific products are pulled from our climate-controlled inventory with the furthest expiration dates
3. Quality check: Each item is inspected to ensure proper sealing, labeling, and condition
4. Secure packaging: Products are carefully packed with protective materials to prevent damage during transit
5. Label generation: Shipping labels are created with tracking numbers and your order is logged in the carrier system
6. Carrier pickup: Your package is handed to USPS, UPS, or FedEx for delivery

Extended Processing Times

Occasionally, processing may take slightly longer due to:

• High demand periods: Major sales events, holiday seasons, or viral product launches can extend processing by 1-2 additional days
• Product availability: If an item in your order is temporarily out of stock, we'll email you with options to wait, substitute, or modify your order
• Address verification issues: Incomplete or incorrect addresses require customer contact before shipping, which adds time
• Large bulk orders: Orders with 10+ items may require additional processing time for careful packing
• Unforeseen events: Natural disasters, public health emergencies (like COVID-19), or facility issues may temporarily extend processing

Shipping Rates & Delivery Times

We offer transparent shipping pricing with options to fit every timeline and budget.

Free Standard Shipping

Standard Shipping (Orders Under $35)

• Cost: $4.95 flat rate for orders under $35
• Delivery time: 3-5 business days after shipment (6-7 days total including 1-2 day processing)
• Carrier: USPS, UPS, or FedEx (we select the most efficient option based on your location)
• Tracking: Full tracking provided via email when your order ships

Expedited Shipping Options

Need your turmeric skincare faster? Expedited options are available at checkout:

Important notes on expedited shipping:

• Transit time begins AFTER your order ships, not when you place the order
• Expedited shipping does not reduce processing time (still 1-2 business days)
• Weekend and holiday deliveries may not be available—carriers observe federal holidays
• Remote or rural areas may not qualify for overnight shipping due to carrier limitations
• Alaska and Hawaii typically require 1 additional day even with expedited options

Estimated Delivery by Region

These are typical delivery times with standard shipping from the date your order ships (add 1-2 days for processing):

Region	States Included	Typical Transit Time
Northeast	NY, NJ, PA, CT, MA, etc.	3-4 business days
Southeast	FL, GA, NC, SC, VA, etc.	3-4 business days
Midwest	IL, OH, MI, IN, WI, etc.	4-5 business days
Southwest	TX, AZ, NM, OK, etc.	4-5 business days
West Coast	CA, OR, WA, NV, etc.	4-6 business days
Mountain	CO, MT, WY, ID, UT, etc.	5-6 business days
Alaska & Hawaii	AK, HI	6-8 business days
US Territories	PR, VI, GU, etc.	7-10 business days
APO/FPO/DPO	Military addresses	7-14 business days

Note: These are estimates based on typical carrier performance. Actual delivery times may vary due to weather, carrier delays, or other factors beyond AMVital's control.

Tracking Your Order

Complete visibility into your order's journey from our facility to your doorstep.

How Tracking Works

Tracking Number Not Received?

If you haven't received tracking information within 2-3 business days of placing your order:

• Check spam/junk folders: Sometimes shipping emails are filtered incorrectly
• Verify email address: Confirm the email address on your order confirmation is correct
• Allow processing time: Remember that 1-2 business days for processing means weekend orders won't ship until Monday
• Contact us: Email support@amvital.com with your order number and we'll provide tracking immediately

Understanding Tracking Updates

Common tracking statuses and what they mean:

• "Label Created": Shipping label generated, package being prepared for pickup
• "Picked Up" or "Acceptance Scan": Carrier has your package and it's in transit
• "In Transit": Package is moving through carrier's network toward your address
• "Out for Delivery": Package is on the delivery vehicle and will arrive today
• "Delivered": Package was successfully delivered (check the location details)
• "Exception" or "Delayed": Temporary delay due to weather, volume, or address issue—contact carrier or us for details

Lost, Damaged, or Stolen Orders

While extremely rare, shipping issues can occur. Here's how we handle them to ensure you receive your products.

Lost Packages

Definition: Your tracking shows no delivery scan and the package hasn't arrived within 10 days of the estimated delivery date.

Damaged Packages

Definition: Your order arrives with visible external damage to the box or internal product damage.

Stolen Packages (Porch Piracy)

Definition: Tracking shows "Delivered" but you never received the package and it's not at your address.

If you still can't locate your package after these steps:

1. Email us at support@amvital.com with your order number within 48 hours of the delivery scan
2. We'll work with the carrier to investigate (requires filing a police report for high-value stolen packages)
3. While technically theft isn't our responsibility once the carrier confirms delivery, we evaluate stolen package claims case-by-case and often provide partial credit or replacement at our discretion for loyal customers

Preventing Package Theft

Special Shipping Situations

Military Addresses (APO/FPO/DPO)

We proudly support military members and their families with reliable shipping to APO/FPO/DPO addresses worldwide.

• Processing: Same 1-2 business day processing as domestic orders
• Delivery time: 7-14 business days typical (varies significantly by location and military mail routing)
• Tracking: Limited tracking once package enters military mail system—updates may be sparse
• Customs: No customs forms or duties required (treated as domestic US mail)
• Free shipping: Applies to APO/FPO/DPO addresses over $35 just like domestic orders
• Important: Ensure your APO/FPO/DPO address includes complete unit information and correct ZIP code format

Alaska & Hawaii Shipping

Both states receive full service with slightly extended delivery times due to geographic distance.

• Standard delivery: 6-8 business days (add 2-3 days to continental US estimates)
• Free shipping: Applies to orders over $35 to AK and HI
• Expedited options: 2-day expedited typically takes 3-4 days; overnight may take 2 days
• Carriers: USPS Priority Mail or UPS/FedEx depending on efficiency and cost

US Territories Shipping

We ship to all US territories including Puerto Rico, US Virgin Islands, Guam, American Samoa, and Northern Mariana Islands.

• Delivery time: 7-10 business days typical
• Free shipping: Applies to orders over $35
• Customs: No customs forms required (US domestic mail)
• Tracking: Full tracking provided though updates may be less frequent than continental US

PO Box Deliveries

We ship to PO Boxes without restrictions via USPS.

• Carrier: USPS only (UPS/FedEx cannot deliver to PO Boxes)
• Delivery time: Same as standard residential addresses in your region
• Expedited shipping: Limited expedited options for PO Boxes—check at checkout
• Tip: For fastest delivery to PO Boxes, use USPS Express Mail if available at checkout

Weather & Holiday Shipping

Extreme Weather Delays

Carrier delays during severe weather are unfortunately outside our control, but here's what we do to minimize impact:

• Proactive communication: We monitor weather and notify customers of potential delays when major storms affect regions
• Temperature protection: We add insulation and cold/heat packs during extreme temperature periods at no charge
• Hold for pickup: In severe weather, we can arrange for packages to be held at carrier facilities for safe pickup when conditions improve
• Rerouting: For major storm events, we can sometimes reroute packages to nearby unaffected addresses (with customer approval)

Holiday Shipping Schedule

Carrier and AMVital facility closures on federal holidays affect processing and delivery. We observe these federal holidays:

• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Thanksgiving Day
• Christmas Day

Holiday season guidance: During November-December, order at least 2-3 weeks before needed dates to account for increased carrier volume and potential delays. We'll post updated holiday shipping deadlines on our homepage each year.

Shipping FAQs

Can I change my shipping address after placing an order?

Address changes are possible but time-sensitive. Contact support@amvital.com immediately with your order number and new address. If your order hasn't shipped yet (typically within 1-2 business days of ordering), we can update the address. Once shipped, address changes must be made directly with the carrier using your tracking number—we cannot modify addresses after packages leave our facility. This is why double-checking your shipping address before completing checkout is crucial.

What if I need my order by a specific date?

We cannot guarantee delivery by specific dates due to factors outside our control (carrier delays, weather, address issues). However, to maximize your chances: (1) Order at least 10-14 days in advance for standard shipping, (2) Use 2-day expedited shipping for events 5-7 days away, or (3) Use overnight shipping for urgent needs 2-3 days out. Always build in extra buffer time for important events like weddings or vacations. Contact us before ordering if you have a critical deadline and we'll advise on the best shipping option for your timeline.

Do you ship to Amazon Lockers or UPS Stores?

Yes, we can ship to secure pickup locations. Enter the complete Amazon Locker or UPS Store address (including your name and locker/store ID) in the shipping address field at checkout. These alternative pickup locations are excellent for preventing package theft and ensuring secure delivery when you won't be home. Note that expedited shipping timeframes may not apply to locker deliveries, and pickup locations typically hold packages for 3-7 days before returning them, so retrieve promptly.

Why does my tracking say "delivered" but I don't have my package?

First, check everywhere: neighbors, building front desk, garage, side doors, bushes, or anywhere a carrier might leave packages. Review the delivery photo in your tracking—carriers now photograph where they place packages. Confirm the tracking shows delivery to your correct address (not a neighbor's). Wait 24 hours—carriers sometimes mark "delivered" prematurely. If you still cannot locate your package after these steps, contact us at support@amvital.com within 48 hours of the delivery scan and we'll work with the carrier to investigate and resolve the issue.

Can I combine multiple orders into one shipment to save on shipping?

Unfortunately, we cannot combine separate orders into one shipment—each order processes independently through our fulfillment system. However, you can save on shipping by: (1) Adding all desired items to your cart before checkout instead of placing multiple orders, (2) Reaching $35 order total for free shipping, or (3) Contacting us immediately after placing multiple orders (within 1-2 hours) and we may be able to cancel and create a combined order before processing begins. The best approach is to shop our bundle collections which offer multiple products at discounted prices with free shipping.

What happens if my package is returned to sender?

Packages are returned to us when: (1) Address is incorrect/incomplete and package is undeliverable, (2) Package is unclaimed at pickup locations after hold period expires, or (3) Customer refuses delivery. When we receive a returned package, we'll contact you via email to verify your correct address. You have two options: we'll reship to the correct address (you pay return shipping cost $4.95) or we'll refund your order minus original shipping cost. To avoid returns, always double-check your address at checkout and retrieve packages promptly from pickup locations.